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We can ship to virtually any address in the world. Orders placed before 3:30PM (EST) M-F will be shipped the same day (as long as equipment is in stock). When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you need a shipping quote before you place your order please contact us directly at 1-866-439-5469 or 570-718-1221. Orders ship from Kingston, Pennsylvania
If you have changed your mind about a purchase, we are happy to accept standard returns within 30 days that meet the following guidelines:
Items not in compliance with this return policy will be returned back to you at your expense.
The Return Form can be found on the back of the Packing List. Complete the form and place it in the box prior to return. If you need an additional form, you may use this Return Form (PDF), print the form and complete it. Please reference your original transaction number vs. the backorder number when completing the form.
Was the item inoperable upon receipt or stopped working while in use? If yes, contact our Customer Service Team at 866-439-5469 or 570-718-1221 (prior to sending the product back), or use the Warranty Request Form to facilitate the warranty process.
If your order did not arrive as expected (e.g. damaged product, short items, wrong items), contact us.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.